Quest for Excellence

Teaching Managers How to Create Organizational Change

Often, organizations promote employees to leadership positions largely based on their technical knowledge and proficiency.

However, just as frequently, these same organizations neglect to equip their managers with the skills that are essential to leading a workforce and the organization to higher levels. 

The Quest for Excellence development program instructs managers to model behavior that creates organizational change. 

Objectives

This comprehensive 8-week program provides managers the following:

• An understanding of their own behavioral style and how it affects their performance.
• A big picture perspective of business operations.
• Exposure to the tools that facilitate increased productivity.
• An overview of HR laws, which allows them to understand the impact of their decisions on the business.
• Confidence to handle conflict and coach and motivate employees.
• Increased appreciation of diversity and its value to the organization.
• Basic understanding of the communication process and improved communication skills.

Participants

This program is ideal for:

• Current front-line managers and supervisors
• New or newly promoted managers and supervisors
• Managers and supervisors with less than five years of direct supervision experience
• Managers and supervisors that require additional development to complement their technical competencies.

Week-by-Week Course Outline

Week1 - Insights Discovery

• The Psychology of Self-Understanding
• Recognizing Behavior Type
• Shaping Team Dynamics
• Adapting and Connecting
• Insights Discovery Personal Profile

Week 2 - Transition to Leadership 

• High Impact Leaders
• Stages of Impact
• Leadership Approach
• Personal Impact Plan

Week 3 - Effective Interpersonal Communication

• Interpersonal Communication Mechanics
• Effective Listening Skills
• Non-Verbal Communication
• Modern Business Writing
• Elements of Speaking

Week 4 - Human Resources Law/Talent & Performance Management

• Key HR Laws
• Sexual Harassment
• Diversity & Discrimination
• Behavior Based Interviewing
• Performance Management Challenges
• Performance Building Blocks, Standards & Expectations
• Creating Performance Goals

Week 5 - Globalization & Technology/Managing Change 

• Global Management Issues
• Technology & Innovation
• Product Diversity & Competition
• Lean Principles
• Planning for Change
• Overcoming Resistance to Change
• Becoming a Change Agent

Week 6 - Coaching and Conflict Resolution

• Constructive Feedback and Coaching
• Benefits of Developing Others
• Coaching/Development Best Practices
• Causes of Conflict
• Conflict Resolution Process
• Managing Team Conflict

Week 7 - Problem Solving & Decision Making

• Decision Making Components
• Roadblocks to Effective Decision Making
• Problem Solving Tools
• Problem Solving Best Practices
• Minimizing Risks

Week 8 - Workload Management & Personal Development Planning

• Time Management Practices
• Prioritizing Tips
• Delegation Best Practices
• Work Styles and Delegation
• Managing Stress
• Putting it All Together – Action Planning

xxx

yyy